How support works

Review the final operator details, service terms, and payment availability during enrollment. Medical services are separate and await clinical partner confirmation.

Members can leave a voicemail or send a private message. Requests enter one queue and retain their original six-hour deadline even if transferred between staff or providers.

A qualified lawyer must make the callback. An automated reply or coordinator’s acknowledgment does not satisfy that commitment. Missed calls are recorded separately from completed consultations and do not use the consultation allowance.

Routing depends on the country where advice is needed and the agreed language. Immediate danger requires local emergency services; CannaCards is a callback service.

If a provider cannot respond, the case is escalated to contracted backup coverage. The member account shows the request’s progress, and any missed deadline is recorded for follow-up.