The fine print
How support works
CannaCards is operated by Real Tested Inc. The included membership and any optional clinical service are separate.
Members can leave a voicemail or send a private message. Requests enter one queue and retain their original six-hour deadline even if transferred between staff or providers.
A qualified lawyer must make the callback. An automated reply or coordinator’s acknowledgment does not satisfy that commitment. Missed calls are recorded separately from completed consultations and do not use the consultation allowance.
Routing depends on the country where advice is needed and the agreed language. Immediate danger requires local emergency services; CannaCards is a callback service.
If a provider cannot respond, the case is escalated to contracted backup coverage. The member account shows the request’s progress, and any missed deadline is recorded for follow-up.
Customer support
Help with your account, membership payment, delivery, or a lost card.
Include your membership reference if you have one. Keep medical records, identity documents, passwords, and detailed legal advice out of ordinary email.
Medical booking and payment
Questions about assessment booking and payment.
medical@Include your membership reference if you have one. Keep medical records, identity documents, passwords, and detailed legal advice out of ordinary email.
Need your included legal consultation?
Request a legal callback from your member account. Your private request shows its six-hour deadline. Support email and the support phone are for customer service and do not create a legal callback request.
Open my member accountFor immediate danger, contact local emergency services.